Policies
Fair guidelines to protect both renters and equipment owners.
Renters can cancel any booking request for a full refund at any time before the owner confirms the booking. Once a booking is confirmed by the owner, a full refund of the base rental amount and security deposit is eligible only if the cancellation occurs at least 24 hours prior to the scheduled rental start time. Cancellations within 24 hours of the start time may be subject to a cancellation fee of 50% of the base rental amount.
Security deposits are held in a secure escrow system during the rental period. The deposit is automatically scheduled for release back to the renter within 48 hours of the owner confirming the safe return of the item in its original condition. If any damage or issue is reported, the release is paused pending dispute resolution.
In the event of a dispute regarding damages or late returns, GoRentls Support will mediate between the owner and renter. Both parties must submit photo or video evidence within 24 hours of the rental end date. Dispute investigations are completed, and final refund decisions are executed, within 3 business days of receiving all evidence.
Once a refund is approved and processed by GoRentls, the funds are routed via Razorpay to the original payment source. Refunded amounts typically appear in the user bank account or credit card statement within 5–7 business days, depending on the issuing bank.
Questions about a specific refund or booking dispute? Contact our billing desk at support@gorentls.com including your Booking ID.